Note: If no or you are unsure, we recommend letting us tow your vehicle from your home, the tow yard, or wherever the vehicle currently is, to our shop immediately.
Part of helping you RELAX! is recovering your vehicle.
We will initially pay all of the towing and storage charges in good faith knowing that we will be reimbursed by the paying insurance company.
Once the vehicle is safely at our shop, we will do an accurate estimate of the damages, provide documentation of this damage including health scans, frame measurements, and any invoices pertaining to towing and storage charges.
We will also correspond with the insurance company to get an in-person CT licensed appraiser to inspect your vehicle properly, not over the phone, or by photos. This protects your customer rights and can severely impact negotiating your claim.
Please acknowledge that virtual inspections are typically 40-50% less than in-person inspections.
If you waive your rights to an in-person inspection, out of pocket charges may apply to cover these differences.
Our mission is to help you RELAX!, by having little to no out of pocket expenses on this claim.
Please note: as of January 1, 2022, in person inspections are done by 100% of carriers. Despite what a 1-800 attendant may tell you, they all MUST do this as it is required by law. Don’t waive your rights, don’t fall for their tactics… even better, let us handle it! It’s what we do everyday!
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